FAQ
How do I place an order?
Browse products, add them to your cart, and complete checkout with your preferred payment method.
Can I change or cancel my order?
Contact us within 2 hours after placing your order at support@usthub.shop. We’ll do our best to assist you.
Do you offer free shipping?
Yes, we offer free standard shipping within the contiguous United States.
How long does shipping take?
Orders placed before 2:00 PM (PST) on business days are processed the same day; otherwise, they are processed the next business day. Shipping usually takes 5–7 business days. Please allow a total of 7–12 business days for your order to be delivered.
What payment methods do you accept?
We accept Visa, Mastercard, and PayPal. All transactions are securely processed.
Is my payment information secure?
Yes, all transactions are encrypted with industry-standard SSL technology for maximum security.
What is your return policy?
You can return items within 30 days of delivery if they’re unused and in original packaging. Contact us first to initiate a return.
How do I request a refund?
Email us at support@usthub.shop with your order number and reason. We'll respond within 24–48 hours.
How can I contact support?
Email us at support@usthub.shop. Our team typically replies within 24–48 business hours.
Do you offer phone support?
We currently provide support via email for efficiency and clarity. Phone callback may be arranged if necessary.